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AMC And Service Call/Complain Management System

Annual Maintenance Contract (AMC) is an efficient and helpful web-based Application. AMC administration software program retains observe of all the knowledge associated to contract with a number of product. You can observe expiry date of AMC, EMI fee of AMC, due date of fee, observe clients’ name and rather more. This on-line primarily based AMC and Call Management Software will ship notification to the purchasers to resume AMC when your AMC is getting expired. Under the contract product present service to buyer from taking grievance administration, electronic mail, guarantee administration, name administration and SMS sender which is a vital side of buyer relationship administration. Even your technician can shut a name onsite and create digitally area report.

Explore AMC AND SERVICE CALL MANAGEMENT SYSTEM APPLICATION

URL : Click Here
Login ID : admin
Password : Admin@321

Features

1. Admin Dashboard
1. Add New Customer
2. Write Custom Any Notes Against Customer Date Wise
3. Customer Overview ( All Report At A Glance )
1. Customer Active / Expired AMC
2. Customer Upcoming Service Date
3. Customer Total Business Amount
4. Last Payment Received Amount and Date
5. Net Due Amount As On Today
4. Add Multiple Site/Location Per Customer
5. Add New Executive (Service Engg.)
6. Add New Product
1. Product Group
2. Product Model
3. Product Serial
4. Product Master
7. Add AMC Terms And Conditions (Multiple)
8. AMC Quotation
1. Add New Quotation
2. Assign Terms and Condition
3. View Quotation Details
4. Track if any AMC is generated towards Quotation or not.
5. Print Quotation
9. Warranty
1. Issue New Warranty Card To Customer
2. Multiple Product (Product Serial Wise) Based Warranty
3. Detail Report Of Issued Warranty Card
4. Expired And Running Warranty Cards
5. Issue New AMC Against Any Warranty Card
10. AMC Management System
1. Three Types Of AMC
2. AMC Against Warranty Card
3. Product Based AMC (No Warranty Card)
4. Service Based AMC (No Warranty Card And Without Product)
5. Issue New AMC Against Existing Warranty Card
6. Auto Detect Of Products Which Were Under Warranty Card
7. Add Multiple Products In Product Based AMC
8. Generate Service Schedule Dates Based On AMC Start And End Date
9. Multiple AMC Service Dates
10. AMC Payable Amount
11. AMC EMI Schedule Payment (Multiple Installment Date)
12. AMC Renewal Against Expired AMC
11. AMC Report
1. All AMC Report
2. AMC With Warranty Card Report
3. Product Based AMC Without Warranty Card Report
4. Service Based AMC Without Warranty Card Report
5. Detail Report Of Individual AMC
6. Renewed AMCs Report
7. Print AMC Bill
8. Active/Running AMCs Report
9. Expired But Not Renewed AMCs Report
10. No AMC Issued To Any Customers Yet Report
11. Delete AMC
12. Detailed Report Of Renewed And Not-Renewed AMCs
12. Service Call/Complain Management System
1. Add New Call Type I.E. Breakdown Call, Service Call, Casual Call Etc.
2. Log New Call/Complaint
3. Call Logging Against AMC And Subsequent Service Date
4. Out Of AMC Call Logging (For Guest Call Logging)
5. Out Of Service Date Call Logging
6. Product Wise Call Logging
7. Assign Call To Any Executive
8. Handover Call To Any Other Executive
9. Four Types Of Call Statuses Which Are Performed Automatically
1. Vacant – Service Call Dates Generated At The Time Of AMC Issued, But No Executive Is Assigned.
2. Assigned – New Call Logged Against Service Call Date And Assigned To Any Executive
3. Attended – Executive Attended Customer’s Site
4. Solved – Call Solved And Closed.
10. Update Call Record
11. Allocate Products/Parts If Used During The Call Attend At Customer Site.
12. Receive Call From Customers And Assign It To Executive
13. Generate Bill Against Call / Complaint (Admin Can Generate Bill Against Call. I.E. ‘Free Service Call’ And ‘Paid Service Call’
13. Call/Complaint Report
1. Call from Customer Report
2. Detail Call Log Report
3. All Out Of Service Date Call Report
4. All Service Date Call Report
5. All Call From Customers Report
6. Customer Wise Call Report
1. By Logged Calls
2. By Out Of Service Date Calls
3. Service Date Calls
7. Call Status Wise Report (Auto Generated)
1. Vacant Calls
2. Assigned Calls
3. Attended By Executive Calls
4. Solved / Closed Calls
8. Call Bills Records
14. Receipt
1. Receipt Against AMC
2. Receipt Against Call Bill
15. Receipt Report
1. Customer Wise Receipt Report
2. Receivable Follow-up to clients
3. Pending Receivables from clients
4. Fully Received from buyer
5. Payment Overdue from buyer
6. Month-wise Receipt
16. Send Email Reminder to clients whose AMC are going to be expired
17. Conversation with Customer (Facebook Messenger Integrated)
18. Customer Can log name and verify name standing from buyer portal

Changelogs

27/04/2020 - Version : 1.4

Added:
        1. Quotation Module : Admin can ship citation to buyer
        2. Quotation Module : Customer can approve/disapprove the citation.

Fixed :
        1. Mobile quantity validation
        2. Price validation in product

27/03/2020 - Version : 1.3

Added :
        1. Product Used Record : Check merchandise utilized in AMC and throughout Complain Call
        2. Check Calls from Customer

03/03/2020 - Version : 1.2

Added :
        1. Product Used Record : Check merchandise utilized in AMC and throughout Complain Call
        2. Check Complaint/Calls from Customer and assign to 

18/02/2020 - Version : 1.1

Added :
        1. Login with Mobile OTP for Customer and Executive. Support MSG91 SMS Gateway
        2. Complaint name could be lodged for Non AMC primarily based Customer from Admin
        3. Complaint name can lodge whose "AMC service dates" are over.
        4. "Out of Service date" name of buyer can lodged from admin

06/02/2020 - Version : 1.0

    Launched AMC and Call Management System Application with plenty of L♥ve    

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