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Easy to make use of Support Desk for Freelancers, Envato Market Authors, and Small Business Owners.
Auxilium is a assist desk software designed with ease of use in thoughts. By utilizing it you’ll be able to reduce your assist workers burden by fifty per cent as a consequence of its strong functionalities. Find out what differentiates the Auxilium from the gang under.
Notice
15$ Early Bird Discount for first 15 consumers. So, Hurryup don’t miss out the sale.
Envato API Integration Video Demo
Here are among the options supplied by Auxilium that differentiate it from the gang.
- Full integration with Envato OAuth :- Customers received’t have to supply their buy code manually in the event that they log in by way of Envato OAuth. It shall be mechanically fetched and validated once they submit a brand new ticket.
- Purchase Code validation utilizing Envato API :- Purchase Code supplied by your buyer shall be mechanically validated. They will get an acceptable error if there’s a drawback validating the acquisition code or their assist interval was expired. The assist interval shall be present in your time-zone, not in Envato time-zone.
- Import your Envato Products as Category mechanically :- Auxilium can fetch all merchandise you promote on Envato market utilizing Envato API and add them as classes in assist desk. This manner you received’t have so as to add your merchandise one after the other.
- Total management over Categories :- If you promote merchandise outdoors of Envato market and don’t need to use Purchase Code validation then you’ll be able to flip it off for particular class.
- Articles and Open Tickets to supply assist for recurring points :- You can add continuously questioned questions as Articles to decrease the assist workers burden. You may mark the ticket as public so the opposite clients can see it. Customers will see associated articles and open tickets once they attempt to submit a brand new ticket. Articles you write can be used as a canned response for assist ticket replies.
- Ability so as to add assist brokers :- You can add all of your assist workers as assist brokers. You may assign a selected class to particular brokers, that manner they are going to solely see tickets, articles and buyer particulars for their assigned classes.
- Canned Response :- Canned responses are templates that simplify coping with repetitive questions. Every agent can use article to hurry up the response time.
- Auto shut Tickets :- You can set some particular days in settings. If nobody (agent or buyer) replied in ticket until some particular days then the ticket shall be auto shut.
- Ticket closing notification :- You can handle ticket closing notification straight from portal. So, If you don’t want to inform the shoppers whereas closing ticket manually or mechanically the system won’t ship closing notification mail to buyer.
- Verify Customer Email Id :- Using confirm buyer e mail id means every buyer should verify their e mail id whereas signing up utilizing our affirmation hyperlink of their e mail. But you’ll be able to flip off this characteristic that buyer can straight enroll with out confirming their e mail id.
- Customizable :- You will get the total supply code together with your buy. You can customise it any manner you want. Auxilium gives assist for header and footer customization out of the field so that you received’t need to edit a single line of code to rebrand it for your organization. You may edit Privacy Policy, T&C and About us pages straight out of your assist desk admin panel.
Expired Purchase Code :- If buy code expired or not legitimate then portal won’t enable to create a ticket.
Demo Access
https://demo.auxiliumdesk.app/
Admin Credentials
User ID: [email protected]
Password: admin
Customer Credentials
User ID: [email protected]
Password: buyer
FAQ
Can I take advantage of this technique if I’m not an Envato Author?
Yes, You can use this software program if you’re not an creator/vendor on Envato. It is designed for each Envato Authors and Non-Authors. As an Envato Author, you’re going to get the advantage of Envato options like Automatic Purchase Code Verification, Envato OAuth and Automatic import merchandise as classes performance. There shall be different OAuth assist (Google, Facebook, Twitter and so forth.) accessible on Auxilium Desk.
All Envato associated options are usually not current by default. They are added by the system mechanically if you enter your Envato API keys in settings.
So buttons like ‘Import from Envato’ on the Categories web page, ‘Login Using Envato’ on index and login web page, Request buy code and Supported part in ticket web page are solely accessible when you’ve gotten entered Envato API keys in settings.
Support
Please ship us your presale queries, after gross sales assist queries, customization requests or another queries by way of product assist part from here.
Change Log
Version 2.0 : 30-Jan-2020
- Code Optimization for clear coding & sooner response
- Bug Fixes
- Enhance the safety.
Version 1.1 : 31-July-2019
- Add auto shut ticket after some days
- Option for notifying buyer whereas closing the tickets
- Manage your individual trip auto-reply from a portal
- Add the final reply by in tickets web page
- Option to confirm all clients e mail id or not
- Enhance the safety for buyer and agent login. And mounted some safety points for buyer and agent login
- Show Envato assist expire date at your time-zone.
Version 1.0.2 : 22-Jun-2019
- Updated set up Script to assist STRICT_TRANS_TABLES sql mode.
- mounted a difficulty in dialog web page
- Improve behaviour in class web page whereas updating the non-envato class.
Version 1.0.1 : 25-May-2019
- Now Sorting ought to work accurately for Time in all data-tables.
- Simplified Dashboard Graph.
- Now Datatable grouping ought to work accurately.
- Now Request Purchase code possibility received’t be seen for non-envato classes.
- Now tickets data-table will present final up to date date as a substitute of created date.
- Now About Us, Privacy and T&C pages shall be hidden when these fields are empty in settings.
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