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If you run Easy Digital Downloads retailer, you need to have inexpensive Helpdesk for the shopper help. It means that you can see the entire profile of your buyer and reply to tickets proper from the admin space of your WP web site.
With the Easy Digital Downloads Helpdesk, supporting prospects turns into a lot simpler. On the ticket web page, you’ll be able to see the shopper’s info with tags, contacts.
The bundle consists of Catchers Helpdesk and Easy Digital Downloads Integration Add-on.
Your prospects can open new ticket proper from the Purchase historical past web page – Support tab. If you select concrete order – ticket will likely be linked to the sure order.
Every single ticket will likely be linked to its order. Your EDD buyer, simply go to buy historical past web page, discover the order having an issue with, and click on the “Open Ticket” button. The pop -up ticket kind will likely be opened.
Lifetime worth, orders, merchandise
Customer lifetime worth will be outlined because the greenback worth of a buyer relationship, primarily based on the current worth of the orders future money flows from the shopper relationship. Customer lifetime worth accounts because the sum of all orders from a sure buyer.
E-mail fetching
Your potential purchasers can attain you through electronic mail or by utilizing the contact kind. You can reply to emails and your prospects will obtain rapid replies. Catchers Helpdesk will ballot an exterior POP3/IMAP account regularly, retrieve electronic mail messages and convert them to tickets.
Ticket web page view
Each buyer can click on to a ticket quantity from e-mail message and go to the entrance finish and see all present and former tickets. The entire image of ticket will likely be out there on this web page, in addition to on electronic mail app.
Front finish for purchasers
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