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DESCRIPTION
The phrase Faveo comes from Latin which implies to be beneficial. Which actually highlights imaginative and prescient, scope in addition to the performance of the product that Faveo is. It’s particularly designed to cater the wants of Envato authors, empowering them with state of artwork, ticket primarily based help system.
Features
Envato Integration:
Verify Purchases & additionally test if help is legitimate
Installer: Easy to make use of step-by-step installer, very straightforward to put in this software
Advance Helpdesk: It’s a easy, but full pledged assist desk system with e mail integration & many extra options
Ticketing Management Faveo ticketing administration system lets you handle tickets and queries effectively and successfully
Priority Management Faveo comes loaded with built-in time-assigned precedence ticket decision and help system
Rich Text HTML editor Faveo comes with Rich HTML textual content editor and permit to answer to ticket in wealthy HTML textual content
Auto Reply Faveo comes auto reply system for each ticket raised and reply
Customer Portal Faveo comes with buyer portal to trace ticket standing and entry data base
Reports Faveo helps you to preserve regular and detailed file of all of the tickets which were managed and resolved
Collaborators Faveo helps including a number of collaborators to a ticket
Assign Tickets Faveo permits task of tickets to specific agent in addition to departments
Internal Notes Faveo helps you to preserve inner notes for every ticket for straightforward collaboration between the staff
Canned Responses Faveo comes with means to outline template message for commonest queries to save lots of time
Plugin Management Module Faveo permits you to add plugins.
Knowledge BaseThis model has in constructed data base.
Form Builder Faveo giving choice to create customized kinds.
UPDATE HISTORY
Version 1.0 • October 02, 2015
+ First Release
Version 1.0.3.5 • December 28, 2015
+ Added Knowledge base
+ Added Form Builder
+ Added Plugin Management Module
Version 1.0.7.2 • April 25, 2016
+ API
+ Ticket Merge
+ Change ticket proprietor
Version 1.9.3 • February 8, 2017
Enahnacements
+ Advance consumer module
+ One command for all cron jobs
+ Added System report
+ Custom URL redircetion and SSL help in URL
+ Socail login
+ Due at the moment tickets
+ Custom kinds replace
+ Dynamic precedence settings
+ Email non obligatory
+ Laravle logs and queues
+ Attachment information storage possibility
+ Custom filter and search possibility in customers desk
Bug mounted
+ Ticket itemizing desk optimization
+ Query optimization in admin/agent layouts for quick processing
+ Email attachment/inline picture associated bugs
+ Fixed precedence and auto task whereas creating ticket kind cleint panel
+ Fixed typos in english language translation
+ Fixed counts of tickets of each categroy
Version 1.10.3 • November 21, 2018
Enahnacements
+ Changed plugin settings to activate and deactivate plugin by eradicating the replace course of for the config/app.php file.
+ Changed plugin ServiceProvider registration approach by eradicating the laborious-coded code AppServiceProvider.php file. Now We are registering all plugins' ServiceProvider lessons obtainable for lively plugins with standing as 1 in plugins desk within the database. It offers extra dynamicity to builders so that they needn't fear about registering their customized plugin's ServiceProvider.
+ Added new occasion "after.ticket.created" which will get fired after tickets get created and include ticket knowledge. It could be helpful for builders for creating new plugins which must carry out a sure motion after the ticket is created.
+ Updated helpers.php added new technique carbon() to parse string date into carbon date object.
+ Added Spanish language translation (interprets system as much as 60% in Spanish)
+ Forget password validation exception eliminated dd() assertion
+ Updated isInstall() technique get set up worth from Config as a substitute of instantly calling from .env
+ Updates for Plugin working
DEMO
Link: https://www.faveohelpdesk.com/online-demo/
YOUTUBE Channel
Click right here to view video documentation about easy methods to use this plugin and likewise to know its capabilities https://www.youtube.com/channel/UC-eqh-h241b1janp6sU7Iiw
SUPPORT
Please be at liberty to get in contact with us by means of the shape here for any questions.
TRADEMARKS
All registered logos belong to their respective homeowners.
Envato, are logos of Envato Pty Ltd., registered within the India, U.S. and different international locations.
This Application is third social gathering software made by Ladybird Web Solution Pvt Ltd and isn’t owned or made by Envato. This Application is not going to work effectively with out correct API from Envato.
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