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DESCRIPTION
The phrase Faveo comes from Latin which implies to be beneficial. Which really highlights imaginative and prescient, scope in addition to the performance of the product that Faveo is. It’s particularly designed to cater the wants of Reseller Club resellers, empowering them with state of artwork, ticket primarily based help system.
Step by step video information to be uploaded quickly.
Features
Reseller Club Integration:
User logs in through retailer entrance e-mail deal with, Get consumer order particulars within the ticket
Installer: Easy to make use of step-by-step installer, very simple to put in this utility
Advance Helpdesk: It’s a easy, but full pledged assist desk system with e-mail integration & many extra options
Ticketing Management Faveo ticketing administration system lets you handle tickets and queries effectively and successfully
Priority Management Faveo comes loaded with built-in time-assigned precedence ticket decision and help system
Rich Text HTML editor Faveo comes with Rich HTML textual content editor and permit to answer to ticket in wealthy HTML textual content
Auto Reply Faveo comes auto reply system for each ticket raised and reply
Customer Portal Faveo comes with buyer portal to trace ticket standing and entry information base
Reports Faveo allows you to keep regular and detailed report of all of the tickets which have been managed and resolved
Collaborators Faveo helps including a number of collaborators to a ticket
Assign Tickets Faveo permits project of tickets to specific agent in addition to departments
Internal Notes Faveo allows you to keep inner notes for every ticket for simple collaboration between the crew
Canned Responses Faveo comes with means to outline template message for most typical queries to save lots of time
Plugin Management Module Faveo permits you to add plugins.
Knowledge BaseThis model has in constructed information base.
Form Builder Faveo giving choice to create customized varieties.
UPDATE HISTORY
Version 1.0 • October 5, 2015
+ First Release
Version 1.0.3.5 • December 28, 2015
+ Added Knowledge base
+ Added Form Builder
+ Added Plugin Management Module
Version 1.0.7.2 • April 25, 2016
+ API
+ Ticket Merge
+ Change ticket proprietor
Version 1.9.3 • February 8, 2017
Enahnacements
+ Advance consumer module
+ One command for all cron jobs
+ Added System report
+ Custom URL redircetion and SSL help in URL
+ Socail login
+ Due right now tickets
+ Custom varieties replace
+ Dynamic precedence settings
+ Email non obligatory
+ Laravle logs and queues
+ Attachment recordsdata storage choice
+ Custom filter and search choice in customers desk
Bug mounted
+ Ticket itemizing desk optimization
+ Query optimization in admin/agent layouts for quick processing
+ Email attachment/inline picture associated bugs
+ Fixed precedence and auto project whereas creating ticket kind cleint panel
+ Fixed typos in english language translation
+ Fixed counts of tickets of each categroy
DEMO
Link: http://www.demoladybird.com/rc
YOUTUBE Channel
Click right here to view video documentation about find out how to use this plugin and in addition to know its capabilities https://www.youtube.com/channel/UC-eqh-h241b1janp6sU7Iiw
SUPPORT
Please be at liberty to get in contact with us by means of the shape here for any questions.
TRADEMARKS
All registered emblems belong to their respective house owners.
Reseller Club, are emblems of Directi., registered within the India, U.S. and different nations.
This Application is third get together utility made by Ladybird Web Solution Pvt Ltd and isn’t owned or made by Reseller Club. This Application is not going to work with out correct Account & API from Reseller Club.
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