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A assist desk ticketing system will will let you present environment friendly assist to your purchasers.
Metro Help Desk comes by default with an built-in FAQ and manuals programs, thus permitting workers members to lower response time and enhance effectivity.
METRO UI + bootstrap
Web based mostly
Work from wherever, whether or not you might be at your desk, on the highway, or working from dwelling, our hassle ticket software program has the instruments it’s worthwhile to entry your customer support database. All of Metro Help Desk options could be accessed although an online browser on nearly any working system.
Envato license management for authors
Auto translation tickets with Google API (not free) or Yandex API (FREE)
Multi language (All phrases and phrases could be translated or modified utilizing an online interface). Already translated into Spanish, Francais, Italiano, Portugues and Deutsch
Support by way of our Help Desk system with assured response in lower than 12 hours.
Option to run with SSL
Integrated FAQ and Manuals
The FAQ is a storage place for articles, for instance, steadily questioned questions.
The benefit of utilizing the FAQ is that it’s straightforward to succeed in and search when utilizing the system.
There’s additionally a search field accessible once you reply to a ticket, with the intention to shortly choose a message that’s already within the FAQ or manuals.
Email Piping (convert emails into tickets)
Allows you to mechanically route all incoming emails into the ticket desk supporting each new emails and replies.
Ticket monitoring with centralized panel
Customers and operators are at all times capable of see ticket standing and ticket proprietor data.
Custom e-mail messages
Every message that Metro Help Desk sends could be personalized utilizing a WYSIWYG editor, you don’t must edit any information or hack any code, it’s so simple as enhancing an article.
Priorities and statuses
Metro Help Desk makes use of three kinds of priorities (low, regular, excessive) in addition to 5 kinds of statuses (new, pending, responded (by the workers), buyer reply, closed).
Unlimited operators
Create as many operator logins as your corporation wants.
Support Departments
Allow you to route tickets to the suitable division.
Internal notes could be set for every ticket. Customers is not going to see them, solely workers members will.
File attachments
Each message could embody a file attachment. Are supported by the ticket system to permit receiving of information from purchasers.
Predefined responds
Allows organizing responds and fast entry to frequent responds.
Email based mostly submission
Allows submitting new tickets and follow-up messages by way of e-mail. Both clients and operators could use e-mail.
Access code (captcha)
To forestall ticket submissions by spambots.
Contact Form
That provides you a fast and easy solution to have potential purchasers get in contact with you.
Announcements
Is a weblog like information system permitting you to put up your newest information and updates.
Downloads System
Allows you to make information accessible, with assist for consumer solely restricted entry, and monitoring of downloads.
Free updates.
- Free auto translation with Yandex.
- Other minor adjustments
New in model 2013.11:
- Now the closed tickets could be re-opened.
- Fixed safety bug
New in model 2013.8:
- Integration with Envato Marketplace for authors (When a consumer open a ticket is verified the Envato license).
- Integration with Google Translate API
- Automatic translation of any new language with Google Translate
- Automatic translation of tickets (It permits workers to reply any query in any language)
- Added 5 personalized fields for tickets (three elective and a pair of required)
New in model 2013.1:
- Now you may assign every consumer to a specific division.
- Short_tags are eliminated
- You can set the kinds of information for downloads.
- When the administrator chooses to not permit registration, doesn’t present the hyperlink to register.
- It corrects the message “If you are already a customer, please log into your account”.
New in model 2012.10:
- Now the METRO menu is responsive
- You can add new tiles (enhancing the file extratiles.php)
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