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nDesk – Support Center is a complete ticket based help desk software.

nDesk comes fully featured with ticket auto-import, user auto-register, knowledge base, escalation rules, predefined replies and many more features.

MAIN FEATURES

• Dashboard
  Overview of your activity including active tickets and unassigned tickets.
• Support Tickets
  Complete ticket based support system – help desk.
• Ticket Auto-Import
  Ticket Auto-import from any IMAP enabled email account.
• User Auto-Register
  Automatically register user accounts on ticket creation.
• Escalation Rules
  Use Escalation Rules to escalate tickets if they are not resolved within a certain period of time.
• Predefined Replies
  Respond fast to frequently submitted issues.
• Knowledge Base
  Manage all your documentation in one place.
• Guests, Users, Staff
  Predefined account roles.
  Customizable staff roles (permissions).
• Multi Language Support
  System can be easily translated to any language.
• Customizable
  Multiple themes to select from.
• Easy Installation, Gravatar support, Email Notifications, Per Ticket Escalation Rules and many more…

REQUIREMENTS

To run nDesk your hosting server must support the following:

• PHP version 5.4 or greater;
• MySQL version 5.5 or greater;
• PHP PDO MYSQL extension;
• PHP IMAP extension (for tickets autoimport);
• Cronjob (for automated tinquire ofs like email to ticket and escalation rules processing).

CHANGELOG

Version 1.5 (8 May, 2019)

- Fixed an issue where imported tickets time will not be adjusted to the configured timezone
- Improved security with XSS filtering

Version 1.4 (27 June, 2018)

- Updated components to latest version
- Added reCAPTCHA for the public ticket submission form
- Bug fixes

Version 1.3 (17 July, 2017)

- Updated theme and other components to latest version
- UI/UX improvements
- Inline attachments are now saved when importing ticket from email
- Ticket notifications contain now the attachments (if any)
- Added new variables to email templates
- Available email template variables are now listed when editing the template
- Predefined replies are now inserted correctly
- Added email piping support
- Ticket categories are now called departments
- Ability to restrict staff access to department
- Automatically assign department to ticket based on email address
- Security improvements
- Other bug fixes

Version 1.1 (20 July, 2016)

- Added the ability to upload profile picture (in addition to Gravatar support);
- Search improvements;
- Bug fixes;
- Visual improvements and fixes;

Version 1.0 (15 June, 2016)

* Initial Release

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