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LIVE PREVIEWBUY FOR $40

onTrack lets you stock {hardware} belongings and licenses on your shoppers, get your tasks organized, present assist via tickets and monitor and manage your work with points.

onTrack comes totally featured with community service monitoring, credentials supervisor, kanban mission administration, reviews, person panel and lots of extra options.

MAIN FEATURES

• Dashboard
  Overview of your exercise together with lively tickets, assigned points, current belongings and licenses.
• Clients
  Easily handle all shopper’s knowledge in a single single web page.
• Assets
  Keep monitor of all of the {hardware} you handle.
• Licenses
  Keep monitor of all of the licenses you handle.
• Projects
  Easy to make use of mission administration function.
  Visualize and manage your work with ease with the brand new Kanban board function.
• Tickets
  Use the built-in assist desk function to supply assist on your shoppers.
  Ticket Auto-import from any e mail account.
  Ticket Auto-association to customers, shoppers and belongings.
  Use Escalation Rules to escalate tickets if they aren’t resolved inside a sure time period.
• Issues
  Easily monitor and plan all of your work via points.
  Tquestions, Maintenance Issues, Bug Tracking, Improvement Issues or New Feature Issues, multi function place.
  Assign points to different crew members.
  Associate points to different objects within the system like shoppers, belongings or tasks.
• Monitoring
  Be the primary to know in case your servers go down.
  Network service monitoring with e mail and SMS alerts.
• Reports
  Generate timesheet like reviews on your shoppers with all logged work and time.
• Credential Manager
  Easily handle all of your credentials.
  Assign credentials to belongings and/or shoppers.
  Have you ever needed to work on a server or router however can’t keep in mind or discover the password? Use onTrack built-in Credential Manager to retailer all of your passwords in a single place.
• User Portal
  Easy to make use of person portal.
  Your customers/shoppers can view their stock, view work progress, ship tickets or points and rather more.
• File Storage
  Keep all of your information in a single place.
  Upload information associated to shoppers, belongings or tasks.
• Multi Language Support
  System might be simply translated to any language.
• Customizable
  Multiple themes to pick from and customizable format.
• Easy Installation, Gravatar assist, Email & SMS Notifications, Kanban Project Management, Ticket Escalation Rules and lots of extra…

TESTIMONIALS

REQUIREMENTS

To run onTrack your internet hosting server should assist the next:

• PHP model 5.Four or larger;
• MySQL model 5.5 or larger;
• PHP PDO MYSQL extension;
• PHP MCRYPT extension;
• PHP IMAP extension (for tickets autoimport);
• PHP FSOCKOPEN extension (for service monitoring);
• Cronjobs (for automated tquestions like e mail ticket and repair monitoring).

CHANGELOG

Version 1.16 (28 December, 2018)

- Security repair
- Bug fixes

Version 1.15 (5 October, 2018)

- Bug fixes

Version 1.14 (9 September, 2018)

- Fixed a bug that when attempting so as to add person or employees account resulted in error

Version 1.13 (5 September, 2018)

- Added wealthy textual content editor for Issues
- Credentials at the moment are encrypted with OpenSSL (changing the deprecated Mcrypt library)
- Custom Asset fields
- Custom License fields
- License Seats
- Ability to print labels with QR code for belongings and licenses
- Import Assets and Licenses utilizing CSV
- API
- Initial assist for LDAP/AD authentication
- Bug fixes

Version 1.11 (30 January, 2018)

- Improved mission administration interface
- Milestones for Projects
- Tickets can now be assigned to a Project
- Time spent enter for tickets and points is now disabled
- Time monitoring is now achieved with the Time Log function
- All earlier time spent entries can be robotically added to the time log throughout improve
- New problem standing: In Review
- Credentials can now even be added within the new Credentials part
- Improved kinds for Issues, Tickets and Credentials
- Phone, Web Address & Address fields for Contacts
- Improved Reports
- Public ticket submission kind with reCAPTCHA
- Updated theme and different elements to newest variations
- Automatically assign division to ticket primarily based on e mail handle
- Ability to preview connected photos
- Bug fixes

Version 1.9 (20 July, 2017)

- Predefined replies at the moment are inserted appropriately
- Fixed ticket CC Recipients modifying
- Fixed escalation guidelines date format
- Added password generator when including customers or employees accounts
- Ticket import bug fixes
- Added e mail piping assist

Version 1.8 (8 June, 2017)

- Updated theme and different elements to newest model
- UI enhancements
- Date format can now be modified
- Inline attachments at the moment are saved when importing ticket from e mail
- Ticket notifications comprise now the attachments (if any)
- Time monitoring for tickets
- Ticket notifications added new variables
- Variables for notifications at the moment are listed when modifying the template
- Bug fixes

Version 1.7 (16 December, 2016)

- Rijndael 256-bit CBC Encryption for credentials and license keys
- Support for ticket departments
- NTLM Auth assist for tickets autoimport
- Tickets Improvements
- Bug fixes

Version 1.6 (22 August, 2016)

- Knowledge Base
- Predefined replies for tickets
- Ability to connect information to ticket replies
- Multiple file add
- New fields for Assets
- While including/modifying an asset, attributes can now be added on the fly
- Data export to clipboard/csv/excel/pdf/print
- Bug fixes

Version 1.5 (21 July, 2016)

- Major codebase rewrite
- Several bug fixes
- Added new Issue sort: Story
- Tickets notifications: added {standing} variable
- Added the flexibility to add profile image (along with Gravatar assist)

Version 1.4 (11 Apr, 2016)

- Users/Staff roles
- Ticket escalation guidelines (basic and per ticket)
- Ability so as to add CC addresses for tickets
- Added contact information for suppliers
- Mquestioned password enter fields in system configuration
- Admins part renamed to Staff

Version 1.2 (13 Mar, 2016)

- Multi-language assist
- Comments assist for tasks and tickets
- Admin notifications for brand new tickets and new ticket replies
- Autorefresh in tickets lists, dashboard and monitoring
- Active, Awaiting Reply and All Tickets views
- Active and All Issues views
- Password generator for credential supervisor
- Copy to Clipboard for credential supervisor
- Passwords in credential supervisor are mquestioned (click on to view)
- Get ticket precedence from emails marked vital
- Attachments at the moment are imported when fetching tickets from e mail
- Improved system logging
- Bug fixes
- UI enhancements

Version 1.1 (14 Feb, 2016)

- Project Management with Kanban board;
- File storage for shoppers, belongings & tasks;
- UI enhancements;
- Bug fixes

Version 1.0 (4 Feb, 2016)

* Initial Release

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