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supportDesk, a fast tickets system coded using CodeIgniter for ultimate speed and security.
Features:
- Easy 3 steps Installation
- Fully responsive, front and back end
- Simple Flat Design
- Coded using model-view-controller technique
- Knowledge base articles
- Articles rating
- Articles privacy, allow only members to view specific articles
- Tickets System
- Tickets departments
- E-mail notifications
- Unlimited staff members
- Automatic sitemap generator
- Built-in reCAPTCHA
- Brute force attack prevention
- Bug reports system
- Contact form
- Auto-close tickets after inactivity
- SEO friendly URLs
- Attachments
- Themes
- Easy translation
- Free updates
- More is coming!
Requirements:
- PHP 5.5 or higher, but we recommend 5.6 or higher
- MySQL 5.1+
Tools used in the project:
You can like us to get the latest updates news and announcements:
Brackety’s page
If you need any help you can visit our support
Brackety support
For a live demo:
supportDesk Demo
Admin login:
E-mail: [email protected] Password: adminadmin
Staff login
E-mail: [email protected] Password: staffstaff
Customer login
E-mail: [email protected] Password: useruser
CHANGE LOG
---- 1.0.0 ---- * Bug fixes and improvements * Security improvements * HTML valid pages * Added attachments feature * Now you can set a category to private * Themes feature * Translating now is easy * Now you can use SMTP to send e-mails * A fixed Installation Wizard ---- 0.1.3 ---- * Bug fixes, typos and improvements * Got rid of the query printing bug * Show latest tickets, articles and users on top * If there is no contact e-mail, send it to the default one instead. * Fixed the search bar in the admin/users page ---- 0.1.2 ---- * Bugs fixes and improvements * Fixed the installation wizard * Fixed remember me function for multiple devices * Added auto close tickets after certain time of inactivity * AJAX fetching for new replies on tickets (like a live chat) * Changed the "Tickets handled by you" widget the dashboard * Added resend verification e-mail option from the admin panel * Clearing logs option * SEO friendly URLs for articles * Added draft option for articles ---- 0.1.1 ---- * Bugs fixes and improvements * Different e-mail addresses for contacting and notifications ---- 0.1.0 ---- * Bugs fixes, typos and improvements * Force HTTPS redirect * Fixed the remember me function * Force the user to remove the Install.php * Force log out * Articles privacy, hide private articles from visitors * Article tags
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