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Tickerr is a PHP system designed to supply your shoppers an ideal person expertise, the place they’ll submit new Tickets or Bug Reports and keep up a correspondence with you or
your Agents. Also, when the assist is finished and a ticket is closed, your consumer can price the agent’s suport and also you, as an admin, are in a position to hold monitoring of
these scores.
Features:
- Tickets system (for registered or nameless shoppers)
- Bug experiences system (for registered or nameless shoppers)
- File importing system for each the tickets and bug experiences
- Rating system. When a ticket is closed, you consumer can price the agent’s assist
- Statistics for the Admins
- Three totally different person roles: Client, Agent, Administrator
- Envato Purchase Code computerized verification on tickets
- Email alerts to your shoppers and brokers
- Unlimited departments to order your tickets/bug experiences
- Three totally different priorities (low, medium and excessive) for the tickets/bug experiences
- Four totally different bug report’s statuses (solved, reviewed, insolvable, different)
- Created utilizing CodeIgniter v3.0.0
- Responsive design for each the frontend and the backend
- Created utilizing Bootstrap v3.3
Requirements
- Apache Server
- PHP 5.4.0+ (it might work below PHP 5.2.4, however errors could happen)
- MySQL 5.1+
- PDO Driver
- .htaccess mod_rewrite
- Mailserver/SMTP (not wanted, however extremely really useful)
- GD Library
- cURL (not wanted, however extremely really useful)
Changelog
Version 1.3 (24 Oct 2015)
– .htaccess fixes
– Several bug fixes
– Fixed estethical points (brand received’t present within the set up web page)
– Now brokers obtain emails when a brand new ticket/bug report is created
– Now brokers obtain emails when certainly one of his tickets receives a brand new reply
– Now you’re in a position to add your individual brand
Version 1.2 (10 Sep 2015)
– Fixed “blank page” bug on Shared hostings
– Fixed “blank page” bug when making an attempt to get well password
– Fixed bug when creating a brand new person
Version 1.1 (16 Sep 2015)
– Changed CodeIgniter mode from Development to Production
Version 1.0 (10 Sep 2015)
– Item launched
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